Rapid Recovery’s Late Notice/ Cancellation Policy:
Unfortunately we have had to implement a late notice policy in order to keep our clinic running smoothly and to allow clients in need of treatment the opportunity to do so.
We often have clients on our Priority Appointment List in desperate need of an appointment.
It is the policy of our clinic that clients advise us of their inability to attend by 5pm the business day prior specifically via phone call. This enables us to give other people on the Priority Appointment list the ability to take up the appointment. Please leave a message if your call is unable to be answered – we can have several phone calls come in at once just after reminder texts are sent.
For appointments where there has not been given sufficient time or the appointment has been missed entirely – we require the full treatment fee to be paid within 7 days.
If you need to cancel or reschedule an appointment:
We can only do this via phone – If there is no answer please leave a message.
We are unable to process cancellations through actions such as:
– Facebook messages
– Replying to reminder messages (these have a no reply on them)
– Creating a new appointment online and requesting your other on be cancelled
If appointment changes are not made via phone a “NO SHOW FEE” may apply.
PLEASE NOTE: Reminder Texts aren’t 100% reliable
While text messages are automatically sent to remind you of your appointment, we cannot take responsibility for you receiving them. If you think you have not received one, the most likely issue is your phone has marked it as a spam or unknown sender message and it isn’t in the normal folder. From our end we cannot do anything about this.
Therefore these messages cannot be relied on for you to remember your appointment. We think the best idea would be to put it into the calendar on your phone when you make your appointment.
Non attendance fees will be payable if you miss your appointment, even if you did not receive a reminder text message.
We thank you in advance for your kind understanding.
PAYMENT AND PRIVATE HEALTH INSURANCE POLICY
1. PAYMENT METHODS
We accept the following payment methods:
• EFTPOS
• Credit Card
• Cash
• HICAPS (for eligible health fund claims)
• Direct Debit – for VIP Massage members
2. PRIVATE HEALTH INSURANCE CLAIMS
Health Fund Eligibility:
• On-the-spot HICAPS claiming is available at all locations
• Eligible services for health fund rebates include:
– Remedial Massage
– Myotherapy
– Osteopathy
• Please note: Deep Tissue Massage is NOT eligible for health fund rebates
• Rebate amounts vary depending on your level of cover and health fund
Client Responsibilities:
• Verify your coverage and rebate eligibility with your health fund prior to treatment
• Ensure your membership is current and financial
• Present your valid health fund card at time of treatment
• Pay any gap payment at the time of service
We cannot guarantee 100% of HICAPS transactions will work. At times due to individual health fund, HICAPS or internet faults we may not be able to process your claim electronically. In these cases payment via cash/ Eftpos/ Credit Card is required at the time of your appointment and you can claim your rebate directly from your health fund.
We can only process private health insurance claims on the same day as the appointment.
3. Medicare
A valid GP referral stating the amount of Medicare rebatable appointments is required to be presented before your appointment. Payment is required in full, we will then process your Medicare claim and Medicare will deposit the rebate into your bank account, usually within 48 hours.
More information on the rebate can be found here: https://rapidrecoveryclinic.com.au/medicare-osteopathy/
4. THIRD-PARTY PAYMENT ARRANGEMENTS
We accept payments through:
• WorkSafe Victoria
• NDIS
• Department of Veterans Affairs (DVA)
• Transport Accident Commission (TAC)
• Home Care Packages
Requirements for Third-Party Claims:
• Valid referral or approval documentation must be provided
• Claim numbers or reference numbers must be supplied
• Service agreements must be in place (where applicable)
• Specific documentation requirements vary by provider
Any 3rd party payment that remains unpaid for over 30 days will require payment directly from the client within 7 days.
5. PAYMENT TIMING
• All payments are required at the time of service excluding 3rd party payments
• Gap payments must be paid after health fund rebates are processed
• Failed HICAPS transactions require full payment, with manual claiming through your health fund
6. FAILED PAYMENTS
In the event of:
• Declined cards
• Failed HICAPS transactions
• Insufficient funds
The full amount will be payable immediately via alternative payment method
7. PRICE CHANGES
• Fees are subject to periodic review
• Any changes will be communicated with minimum 30 days notice
• Updated pricing will be displayed in clinic and on our booking platform
Consent to treatment:
I understand there are risks and benefits associated with this treatment. I will not proceed with treatment until I have asked my therapist any questions I have involving my treatment and I am satisfied with the answers given to me.
I understand that there are alternative therapies & I have the right to a second opinionI understand that the therapists aim is to improve my health & wellbeing by using techniques that they feel is necessary. However I understand that I still have the right to stop treatment at any stage. I understand that I am not being pushed into any form of treatment.
I have informed the therapist of any concerns that I have regarding my health and my
treatment.
At any stage throughout my treatment that I feel pain or discomfort I will immediately tell my therapist, so that pressure or techniques can be adjusted to suit my comfort level. I understand that to help eliminate my problem some levels of pain may have to be experienced however pain should not be unbearable & I should communicate what I am feeling to the therapist.
I have supplied the therapist with correct information in the confidential patient questionnaire. To the best of my knowledge I have not left anything out. I understand if a health related issue of mine changes in the future it is my responsibility to inform the therapist of these changes as a different form of treatment may need to be applied.
By agreeing to this, you agree for us to keep a client file for you containing clinical notes, medical reports and other personal information.