Privacy Policy

Privacy Policy

The aim of this privacy policy is to provide you with information with how your personal information (including your health information) is collected and used within our clinic & the circumstances in which it may be shared with third parties (E.g. our practice management software). We will not sell or lease your personal information to third parties.

When you register as a patient of our clinic or request information online you provide consent for our clinic staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

The Privacy Policy applies to all personal information collected by Rapid Recovery Sports Injury & Massage Clinic either directly through our webpage or third parties that we use to collect this information (these parties have high level safeguarding measures). We understand the importance of protecting and safeguarding users privacy. This is why we are committed to complying with necessary legislation governing the privacy of personal information collected by our business.

What We Collect:

We may collect the following information:

  • Name
  • Contact information including email address, phone number & address
  • Demographic information such as postcode, occupation, preferences and interests
  • Information about your health that helps your therapist to deliver the best treatment possible
  • Other information relevant to customer surveys and/ or feedback

What we do with the information we gather:

We require this information to communicate with you, to keep our records up to legal and professional standards, understand your needs and provide you with an exceptional service.

Personally Identifiable Information:

This information is used to improve our client experience and to keep our records up to legal and professional standards. This can include things such as measuring client satisfaction, keeping up to date treatment records, providing you with a more personal service, sharing useful content, communicating with you & providing technical support.

We only share this information with vendors who are performing services for Rapid Recovery, for example our practice management software or our email communication software.

Marketing communications are only sent to you if you are a client (which gives implied consent) or have at some stage requested them. You can opt out of our marketing communications at any time by unsubscribing or emailing us  & your request will be actioned immediately.

Non-Personally Identifiable Information:

We use non personally identifiable information to improve our services including: using results from surveys, producing reports & analytics, advertising, identifying user demands and client needs & improving or website.

Any information you make publicly available including testimonials or blog comments will be available for others to see. You have the right to delete these, however we can not guarantee that copies may still be available on other websites.


We  implement security measures designed to protect your information from unauthorized access. These measures  do not guarantee that information will not be accessed, disclosed, altered or destroyed by a breach of these measures. By using our service in any way, you acknowledge that you understand and agree to these risks.

Our Website:

At times we may collect personal information through our website, this is aimed at improving your experience with our clinic. We may use things such as cookies & pixels for this

If you comment on our social media that comment will be there for others to see. You have the right to delete it but we cannot guarantee that others have not taken a photo or that it is not on a different webpage.

Disclosure of information:

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Rapid Recovery Sports Injury & Massage Clinic, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

Links to other websites:

Links from our site to others are for your convenience, these links do not indicate endorsement or approval of these websites. We are not responsible for their privacy policies & encourage you to be aware of their policies.

Client File:

By being a client of Rapid Recovery Sports Injury & Massage Clinic, you agree for us to keep a client file – these are required by our legal and professional standards. This includes any of the information mentioned previously in this privacy policy as well as; current information about your health/ injuries & any information we deem relevant to your treatment.

Change in privacy policy:

Rapid Recovery Sports Injury & Massage Clinic reserves the right to change this policy at any time. You should periodically check the privacy policy for updates.

Last update: 14 August 2019